Returns & exchanges
We exchange rings that don't fit. Please read this before ordering, because it is narrower than a general returns policy.
Size exchanges
If your ring does not fit, we will exchange it for a different size within 7 days of delivery, provided it is unworn and in its original condition and packaging.
You pay the postage to return it to us, and we pay the postage to send the replacement. There is no charge for the exchange itself.
Please measure before you order — our sizing guide covers both methods and includes the full Indian size chart.
We do not offer refunds
Outside the circumstances below, orders cannot be returned for a refund. This is a deliberate choice at our price point rather than an oversight: two-way courier costs would exceed the value of the ring, and we would rather keep prices low than build that into every order.
If something is wrong with your order
This is different, and you are always covered:
- The ring arrives damaged or faulty
- You received the wrong rashi, size or item
- Your order never arrives
In any of these cases contact us within seven days of delivery and we will replace the item or refund you in full, including any delivery charge. You will not be asked to pay return postage.
Nothing in this policy affects your rights under the Consumer Protection Act, 2019.
How to arrange an exchange
- Email info@rashimudrika.in within 7 days of delivery with your order number and the size you need.
- We will confirm the return address and that the size is in stock.
- Post the ring back to us, unworn and in its original packaging.
- We dispatch the replacement within 3–5 business days of receiving it.
Please do not post anything back before emailing us — unannounced returns are easy to lose.
Refund timing
Where a refund is due, it is issued to your original payment method and typically reaches you within five to seven working days of us approving it.
Where to send it
Email us first at info@rashimudrika.in with your order number. We will reply with the return address and a reference to write on the parcel.
We ask you to wait for that reply rather than posting the ring back straight away. A parcel that arrives without a reference is difficult to match to an order, and that is how returns go missing.